Project overview
A supplier of medical education and healthcare simulation equipment, including simulated medications, manikins, diagnostics and lab furniture, sold to nursing and allied health programs. The international storefront serves buyers outside the US, and the advertising had to work for a buyer who does not behave anything like a retail customer.
The problem they came with
- An institutional buyer, not a shopperA lab manager does not add a manikin to a basket on impulse. There is a budget cycle, a procurement process and usually somebody else who signs.
- A professional audience on a consumer channelThe platform is built around personal interests. Finding people who run a healthcare simulation program takes a different approach from finding people who like a product.
- Medical creative draws scrutinyAnything that looks like a medical claim or a clinical image gets reviewed closely, and a rejected account is a stopped campaign, not a slow one.
What we built
- Written for the person who runs the labThe advertising speaks to educators and program leads in their own terms rather than talking to a general audience about medical products.
- Pointed at the right storefrontTraffic lands on the international store, with the right currency and ordering routes, rather than on a US page that cannot serve them.
- Judged on the inquiry, not the checkoutA catalog request or a quote is the step that matters for this buyer, so that is what the spend is measured against.
- Creative built to pass reviewClaims and imagery are kept inside what the platform permits, so campaigns keep running instead of being pulled mid-flight.
The results
- Spend is measured against the step this buyer actually takes: a quote or a catalog request.
- International visitors land on the storefront that can serve them, in a currency they can order in.
- The advertising speaks to the person who specifies the equipment rather than to a general audience.
- Campaigns stay live, because the creative is built for a platform that reviews this category closely.
In short
The channel was not designed for this buyer. Making it work meant changing what counts as a conversion, not shouting louder at the wrong people.