Work / International services
Multilingual AI receptionist
A business with customers in several countries was losing inquiries to time zones and to language. Aniverx deployed a receptionist that answers whenever an inquiry arrives, in the language it arrives in, and turns the conversation into a booking and a record rather than a message in a queue.
At a glance
The problem they came with.
What was actually going wrong, before anything was built.
Inquiries arriving out of hours
A global audience does not share your working day. Messages sent overnight waited until morning, by which point the sender had often found somebody else.
A language barrier at the front door
Staffing a genuinely multilingual desk is expensive. The alternative, answering in English and hoping, loses people at the first message.
Inquiries that went nowhere
Even the ones that were answered often did not become anything, because there was no reliable step between the first reply and the sales team.
What we built.
Described by what it does for the business. How it is put together is a conversation we are happy to have, but it is not what this page is for.
It replies in the inquirer's language
The conversation happens in the language the customer started in, rather than being pulled into one the business happens to speak.
It books, rather than promising to
Where an appointment is the right next step, it is made during that first conversation instead of after three messages back and forth.
Every inquiry is recorded
Each conversation is written down in full, so nothing depends on somebody remembering to pass it on.
The results
What is different about the way this business runs now.
- Inquiries get a reply at the moment they are sent, including overnight and at weekends.
- The first reply is in the customer's own language, so the conversation does not stall at hello.
- Appointments are booked inside that first conversation rather than after a chain of messages.
- Nothing is lost between the first message and the sales team. Every inquiry is on record.
The front desk stopped being limited by office hours and by which languages happened to be on staff that week.
Other work like this
Is something in your business working like this?
Describe what is taking the time, and we will tell you whether it is worth automating, including when the answer is no.